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Our customer service team is currently equipped with more than 1000 professional employees, including pre-sale services, in-sale services, after-sales service, customer training and other professional teams, from technical process consulting, visits and sample inspection, customer site inspection planning and installation debugging , customer personnel training, equipment maintenance and repair, etc., provide 7*24 hours a full range of rapid response services.
The warranty period of the machine is 1 year (excluding: optical lenses, cutting nozzles, etc., equipment damage by wrong operations, natural disasters, force majeure factors, private changes, etc. are not covered by the warranty), free installation, free software upgrade;
Quick response within 2 hours. After receiving user's report for repairing, after-sales engineer reply with solutions clearly or arrives at the equipment site within 24 hours;
During the warranty period, the company will also occasionally assign engineering and technical personnel to work on user equipment for technical inspections, routine maintenance and inspection of equipment, also solve users' doubts.
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We provide 24 hours professional online service, and if necessary, we also provide on site service.